Refund Policy

Effective Date: [Insert Date]

At [Your Company Name], we are committed to providing high-quality educational experiences through our online courses. We understand that sometimes a course may not be the right fit, and we’ve outlined our refund policy to ensure transparency and clarity.

1. Refund Eligibility

We offer a 14-day refund window for all courses purchased directly through our website. To be eligible for a refund, your request must meet the following conditions:

• The request is made within 14 calendar days from the date of purchase.

• You have not completed more than 20% of the course content.

• You have not downloaded any course materials or received a certificate of completion.

• You can provide a valid reason for dissatisfaction (to help us improve our offerings).

2. Non-Refundable Situations

Refunds will not be granted under the following circumstances:

• Requests made after 14 days from the purchase date.

• The course has been accessed extensively or fully completed.

• Promotional or discounted purchases marked as non-refundable.

• Courses purchased via third-party platforms (e.g., Udemy, Skillshare) — please refer to the respective platform’s refund policy.

• Bundled programs or memberships where individual course refunds would compromise the value of the bundle.

3. Submitting a Refund Request

To request a refund, please contact our support team at [support@yourcompany.com] with the following information:

• Your full name

• Course title

• Date of purchase

• Reason for requesting the refund

Once your request is received, our team will review your eligibility within 3-5 business days and notify you of the outcome via email.

4. Approved Refunds

If your refund is approved:

• The refund will be processed to the original method of payment.

• Depending on your bank or credit card provider, it may take 5–10 business days for the refund to reflect in your account.

5. Changes to This Policy

[Your Company Name] reserves the right to modify this refund policy at any time. Any changes will be posted on this page with an updated effective date.